Shipping Policy
Ojai Essentials Shipping Policy
At Ojai Essentials, we are committed to delivering your orders efficiently and with care. Please review our shipping policy to understand our processing times, shipping options, and other important details.
Processing Times
- Orders are processed within 3-5 business days (excluding weekends and holidays).
- Custom and private label orders may take 7-14 business days depending on order volume.
- You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
We offer several shipping options at checkout, including:
- Standard Shipping (5-7 business days)
- Expedited Shipping (2-3 business days)
- Overnight Shipping (1 business day) (available in select locations)
- International Shipping – Available for select countries; transit times vary.
Shipping Costs
- Free standard shipping within the U.S.
- Expedited shipping options available at checkout for a fee.
- Customers are responsible for any customs duties and taxes on international orders.
Lost, Stolen, or Delayed Packages
- Ojai Essentials is not responsible for lost, stolen, or delayed packages once they are handed over to the carrier.
- If your package is lost or delayed, please contact the shipping carrier directly with your tracking number.
- If your package arrives damaged, contact us within 48 hours of delivery with photos and details at hello@ojaiessentials.com.
Address & Order Changes
- Please double-check your shipping address before placing an order.
- Once an order has shipped, we cannot change the shipping address.
- If you need to modify your order, contact us within 24 hours of purchase.
Local Pickup (If Available)
- We offer local pickup in Ojai, CA for select orders.
- Once your order is ready, you will receive an email with pickup instructions.
For any shipping-related questions, feel free to contact us at hello@ojaiessentials.com. We appreciate your support and look forward to serving you!