Return Policy

Ojai Essentials Return Policy

At Ojai Essentials, we take pride in crafting high-quality, natural products. Your satisfaction is our top priority, and we strive to ensure you love your purchase. If you are not completely satisfied, please review our return policy below:

Returns & Exchanges

• We accept returns and exchanges within 14 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• Due to the nature of our products, we cannot accept returns on used or opened items for health and safety reasons.

Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 48 hours of delivery.
• Send an email to hello@ojaiessentials.com with your order number, a description of the issue, and photos of the damaged item.
• We will gladly replace the item or issue a store credit.

Final Sale Items

• Custom, private label, and discounted items are final sale and cannot be returned or exchanged.

Refunds & Processing

• Once your return is received and inspected, we will notify you of approval or rejection.
• If approved, refunds will be processed to your original payment method within 5-7 business days.
• Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item was damaged or incorrect.

How to Initiate a Return

1. Email hello@ojaiessentials.com with your order number and reason for return.
2. Wait for approval and return instructions.
3. Ship the item back to us within 7 days of approval.
4. Receive your refund, exchange, or store credit.

For any questions, feel free to contact us at hello@ojaiessentials.com. We appreciate your support and understanding!