Refund Policy

Return & Refund Policy

We want you to love your Ojai Essentials order. If something isn't right, you can return unused items in their original condition within 30 days of delivery.

How to start a return

Email us at ojaiessentials@gmail.com or message us through our Contact page with your order number and the items you'd like to return. We'll reply with the return address and instructions. Returns sent without contacting us first may not be accepted.

Return shipping

Customers are responsible for the cost of return shipping. We recommend a trackable shipping method, as we can't be responsible for returns lost in transit.

Items that can't be returned

• Personalized and custom items, including custom labels, proposal boxes, corporate gift boxes and personalized favors
• Used or opened items, such as burned candles, opened bath salts, and used roll-ons, mists or lip balms, for hygiene reasons
• Gift cards

Damaged, defective or incorrect items

If your order arrives damaged or isn't what you ordered, including personalized items, contact us within 7 days of delivery with a photo and we'll send a replacement or issue a full refund, including shipping.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days.

Exchanges

The fastest way to exchange an item is to return it and place a new order for the item you'd like.

Questions

Email ojaiessentials@gmail.com or reach us through our Contact page.